- All cancellations come with a minimum $10 cancellation fee.
- Groups Under 8: We have a 48 hour cancellation policy, all reservations cancelled outside of 48 hours will receive entire payment back minus the cancellation fee. If trip is cancelled inside 48 hours of departure, the entire payment will be forfeited, no exceptions.
- Groups 8-24 or Private Rafts: We have a one week cancellation policy, all reservations cancelled outside of one week will receive entire payment back minus the cancellation fee. If cancelled inside of a week of departure entire payment will be forfeited, no exceptions.
- Groups over 24: We have a one month cancellation policy, all reservations cancelled outside of a month will receive entire payment back minus the cancellation fee. If cancelled inside of a month of departure entire payment will be forfeited, no exceptions.
- Weather: Our scenic float trips can be canceled, at the time of departure, because of rain. Any cancellation of a scenic trip because of rain will receive a full refund.
Change Policy
No charges are applied for changes to reservations outside of the site specific cancellation policy.
Trip Insurance
We strongly recommend for people to buy trip insurance for their vacation. Our season is very short and most people make reservations well in advance to visit us. We are in a remote area with very little “walk in” traffic. Because of this, once reservations are inside our cancellation policy, they are non-refundable regardless of circumstance (for example: undesirable weather, travel/road conditions, illness, health-related issues, COVID-19, family emergency, etc.).